Privacy Policy

Effective Date: September 2025

This Privacy Policy explains how The Contractor (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit or use our website https://www.thecontractor.com.au (“the Site”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

---

1. Information We Collect

• Account Information: name, email, phone, username, password, business details.
• Payment Information: billing details for services (processed securely by third parties).
• Website Usage Data: IP address, browser type, OS, referring URLs, pages viewed, cookies.
• Communications: messages, enquiries, or feedback sent via the Site.
• Optional Information: content you provide in reviews, profiles, or surveys.

---

2. How We Use Your Information

• Create and manage accounts and business listings.
• Process payments and deliver services.
• Provide customer support.
• Improve the Site and personalise user experience.
• Send service announcements, updates, and promotions.
• Comply with legal obligations.

---

3. Sharing of Information

• To Service Providers: hosting, payment, marketing, analytics, and support providers.
• For Business Listings: information you publish will be visible to the public.
• In Business Transactions: if we are involved in a merger, acquisition, or sale of all or part of our business, user data may be transferred as part of that transaction. Any such transfer will remain subject to this Privacy Policy (or an updated version notified to users).
• For Legal Reasons: to comply with law, regulation, or protect our rights.

We do not sell, rent, or trade personal information as a standalone business activity.

---

4. Cookies & Tracking

We use cookies and tracking technologies to run the Site, improve performance, and deliver targeted advertising. You can disable cookies in your browser, but some functions may not work.

---

5. Security

We take reasonable steps to protect your data, but no system is completely secure.

---

6. Access, Correction & Deletion

You may request access to, correction of, or deletion of your data by contacting us. We may need to verify your identity.

---

7. Retention

We retain information as long as needed for our services, compliance, and business purposes.

---

8. Overseas Disclosure

Some third-party providers may process data overseas. We ensure privacy standards comparable to Australian law are applied.

---

9. Changes

We may update this Policy at any time. Updates will be posted here with a revised effective date.

---

10. Contact

The Contractor
Email: admin@thecontractor.com.au
Business Hours: Monday–Friday, 9am – 5pm AEST

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).